refunds & returns

Refunds & Returns


Can I change or cancel my order?
Please ensure your order is correct prior to place as we are limited in our ability to amend orders once they have been placed. Our customer service team will do their best to accommodate any changes; however please be aware this is not always possible. To start that process, contact us straight away.

What is your return policy?
We accept returns and exchanges for unused, sealed products that are in re-saleable condition. As our products are ingestible, we are unable to accept returns of opened or used products.
Making a return or exchange for a product purchased. Just make sure you send your unopened product(s) back to us within 14 days of receiving your order together with a copy of your order confirmation. Please notify us of your intention to return by using the contact form to ensure it is processed in a timely manner. Please note shipping a return is at your own cost and we are unable to refund your original order’s shipping cost.
Alternatively, you can return the product(s) at one of our addresses. 

What if my order arrives inaccurate or damaged?
If an item arrives damaged, please email us within 7 days of receipt so we can make arrangements ASAP!

When can I expect my refund?
Refunds are processed as soon as we are done with warranty claim procedures. 

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